Shipping Policy

Effective Date: August 27, 2026

This policy covers how ROOVIA processes, ships, and delivers orders within Saudi Arabia. Delivery timeframes below are estimates, not guarantees, and can vary with destination and courier conditions.

1. Order Processing

Orders are processed and handed to our courier within 2 business days (Sunday to Thursday, excluding public holidays). Orders placed with express delivery are dispatched the same or the next business day. You will receive a confirmation email with a tracking link once your order ships. Tracking can take up to 48 hours to show movement.

2. Delivery Timeframes

Once dispatched, orders are typically delivered within 2 to 5 business days. This estimate assumes normal operating conditions and may be extended by unforeseeable events, whether local to Saudi Arabia or global, including severe weather, public health emergencies, regulatory or customs disruptions, courier network outages, regional instability, or other circumstances beyond our reasonable control. Specific delivery dates are not guaranteed.

ROOVIA offers more than one delivery speed. Standard delivery follows the estimate above. Express delivery is available for customers who want their order sooner and arrives faster than standard delivery. The delivery options available to your address, with their cost and estimated timing, are shown at checkout before payment.

3. Shipping Fees

Shipping rates, and any active free-shipping offers, are calculated and displayed at checkout before payment.

4. Multiple Parcels

Items in the same order may ship in separate parcels depending on availability. Split shipments do not incur additional charges.

5. Order Changes and Cancellations

To request a change to your delivery address or to cancel an order, submit your request in writing through our customer support channel as soon as possible. Once an order has been processed for dispatch, changes and cancellations can no longer be guaranteed. Cancellation of paid, undispatched orders is handled under our Return and Refund Policy.

6. Delivery Issues

If your order is marked as delivered but you have not received it, check with household members, neighbors, or building management, and contact your local courier office. If the parcel is still not located within 7 business days, contact our customer support with your order number.

If tracking shows no movement for an extended period, contact our customer support and we will open a courier investigation.

If an item arrives damaged, contact our customer support with photographs of the item and its packaging as soon as you can, and within the reporting window set out in our Return and Refund Policy. Resolutions are handled under that policy.

7. Undeliverable or Returned Parcels

If a parcel is returned to us due to an incorrect or incomplete address, an unclaimed delivery, or a refusal at the door, we may reship it at an additional shipping cost or issue a gift card for the value of the Product, excluding the original shipping fee, at our discretion.

8. Restricted Delivery Addresses

Some couriers do not deliver to PO boxes or certain remote or restricted addresses. If this affects your order, we will contact you to arrange an alternative address, which may extend the delivery timeframe.

The same limits apply to collections. Where our courier does not collect from your area, any return must be sent to us by you, at your own cost, as described in our Return and Refund Policy. Your return window is not shortened by this.

9. Pre-Orders and Backorders

Items marked as pre-order or backorder ship once available. Any estimated availability date shown at checkout is subject to change without notice.

10. Limitation of Liability

ROOVIA is not liable for delivery delays or failures caused by circumstances beyond our reasonable control, including courier disruptions, weather, public holidays, incorrect or incomplete address information provided at checkout, or force majeure events. Our liability in connection with shipping is limited to the remedies set out in this policy and our Return and Refund Policy.

11. Changes to This Policy

We may update this policy from time to time. The version in effect at the time you place your order applies to that order.

12. Contact Us

Delivery questions, tracking issues, and damaged or missing parcels can be sent to orders@roovia.com. This is the customer support channel referred to throughout this policy.