Terms of Service

Effective Date: July 20, 2026

1. Introduction and Acceptance

Welcome to ROOVIA. These Terms of Service ("Terms") govern your access to and use of roovia.com, together with any content, features, and services we make available through it (the "Site"), and your purchase of any products through the Site (the "Products"). ROOVIA ("ROOVIA," "we," "us," "our") is a commercially registered business operating from Riyadh, Kingdom of Saudi Arabia.

By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms. These Terms incorporate by reference our Privacy Policy and Cookie Policy, Refund Policy, and Shipping Policy. If you do not agree to these Terms, you must not access or use the Site.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or place an order on the Site. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf. By using the Site, you represent that you have the legal capacity to enter into a binding agreement.

3. Accounts

You may need to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at info@roovia.com if you suspect unauthorized use of your account. We may suspend or terminate any account, at our discretion, for conduct that we believe violates these Terms or is harmful to ROOVIA, other customers, or third parties.

4. Products, Pricing, and Availability

We describe our Products as accurately as we can, but we do not guarantee that colors, materials, or images displayed on the Site are fully accurate, as this can vary by device and screen. All prices are listed in Saudi Riyal (SAR) unless stated otherwise, and are subject to change without notice. We make reasonable efforts to ensure pricing accuracy, but if a Product is listed at an incorrect price due to a typographical, technical, or pricing error, we reserve the right to cancel or refuse any order placed based on that error, even after an order confirmation has been sent.

Availability of Products is not guaranteed. We may limit, discontinue, or modify any Product or quantity available for purchase, at any time and without liability.

5. Orders and Payment

By placing an order, you confirm that all information you provide is accurate and that you are authorized to use the payment method provided. Payment is processed by our third-party payment processors, who handle your payment card details directly; we do not store full payment card information.

We reserve the right to refuse, cancel, limit, or adjust any order, at our sole discretion, including orders that we suspect involve fraud, unauthorized resale, abuse of a promotion, or a violation of these Terms. If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.

6. Promotional Codes and Discounts

From time to time, we may offer discount codes, promotions, or gift cards. Unless otherwise stated, these are valid for a limited period, limited to one use per customer or order, may not be combined with other offers, and have no cash value. We may cancel, modify, or revoke any promotion at our discretion, including in cases of suspected abuse, and may void orders placed in connection with abuse of a promotion.

7. Shipping, Delivery, and Returns

Shipping timelines, costs, and delivery terms are described in our Shipping Policy. Our Return and Refund Policy describes your rights and our process for returns, exchanges, store credit, and refunds. Both policies are incorporated into these Terms by reference and apply to every purchase made through the Site.

8. Intellectual Property

The Site, including its design, text, graphics, logos, product designs, photography, and all other content (collectively, the "Content"), and the ROOVIA name, logo, and trademarks, are the property of ROOVIA or our licensors and are protected under applicable intellectual property laws, including the Kingdom of Saudi Arabia's copyright and trademark laws. Nothing in these Terms grants you any right to use our Content, name, or trademarks without our prior written consent.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Content, in whole or in part, except for your own personal, non-commercial use in connection with a purchase from the Site. You own the physical Products you purchase; you do not acquire any rights in our intellectual property by purchasing them.

If you believe content on the Site infringes your intellectual property rights, please contact us at info@roovia.com with enough detail for us to investigate, and we will review your request in good faith.

9. User Content and Feedback

If you submit reviews, comments, photographs, ideas, or other content to us ("User Content"), you grant ROOVIA a non-exclusive, worldwide, royalty-free, perpetual, and transferable license to use, reproduce, display, modify, and distribute that User Content for any business purpose, including marketing, without further compensation or attribution. You confirm that you have the right to submit such content and that it does not violate any law or any third party's rights.

We may remove or decline to publish any User Content, at our discretion, particularly content that is unlawful, abusive, offensive, or unrelated to our Products or Services.

10. Prohibited Conduct

When using the Site, you agree that you will not, and will not assist or permit any other person to:

• Violate any applicable law or regulation.
• Infringe or misappropriate the intellectual property, privacy, or other rights of ROOVIA or any third party.
• Use the Site for any fraudulent, deceptive, or unauthorized commercial purpose, including unauthorized resale or distribution of Products.
• Copy, scrape, reverse engineer, decompile, or create derivative works based on the Site or any part of it.
• Use bots, scrapers, or other automated means to access the Site without our written permission.
• Upload or transmit viruses, malicious code, or any material intended to disrupt or damage the Site.
• Interfere with, disable, or attempt to circumvent any security feature of the Site.

We may suspend or terminate your access to the Site, cancel pending orders, and pursue any legal remedy available to us if we believe you have violated this section.

11. Third-Party Links and Services

The Site may contain links to third-party websites or services that we do not own or control, including payment processors and shipping partners. We are not responsible for the content, policies, or practices of any third party. Your use of any third-party website or service is at your own risk and subject to that third party's own terms.

12. Disclaimer of Warranties

The Site and its Content are provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected. Nothing in this section limits any right you have under mandatory consumer protection law in the Kingdom of Saudi Arabia that cannot be excluded by agreement.

13. Limitation of Liability

To the fullest extent permitted by applicable law, ROOVIA, its owner, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or any Product, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total liability to you for any claim arising out of or related to these Terms or your purchase shall not exceed the amount you paid for the Product giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based and does not limit any liability that cannot be limited or excluded under mandatory Saudi law.

14. Indemnification

You agree to defend, indemnify, and hold harmless ROOVIA, its owner, employees, contractors, and agents from and against any claim, liability, damage, loss, or expense, including reasonable legal fees, arising out of or related to your violation of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Kingdom of Saudi Arabia. If you have a concern or dispute, please contact us first at info@roovia.com so we can try to resolve it directly. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia, without prejudice to any right you have to file a complaint with the Ministry of Commerce or another competent regulatory authority.

16. Language

These Terms are made available in English and Arabic for your convenience. Both versions are intended to carry the same meaning. Where Arabic is required for legal interpretation or enforcement within the Kingdom of Saudi Arabia, the Arabic version shall prevail to the extent required by applicable law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or applicable law. We will post the revised Terms with a new effective date. Continued use of the Site after changes take effect means you accept the updated Terms.

18. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. You may not assign or transfer your rights or obligations under these Terms without our prior written consent; we may assign these Terms at any time without notice. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and ROOVIA. Section headings are for reference only and do not affect interpretation. ROOVIA will not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control.

19. Contact Us

Questions about these Terms can be sent to info@roovia.com.